Frequently asked questions
Everything you need to know about CoinTok.
Yes. CoinTok processes orders securely and you never need to share your TikTok password. We only request the details needed to identify the account that will receive the Coins.
Once your order is confirmed, the TikTok Coins are credited directly to the TikTok account entered during checkout. You do not need to enter your password.
No. We never need your password. We only ask for the information required to correctly identify the TikTok account where the Coins should be credited.
Most orders are delivered instantly or within a few minutes after payment is confirmed.
Gifts included with eligible packs are unlocked automatically on the same TikTok account that receives the Coins. You will not receive a code and do not need to claim the gift separately.
You can pay using the methods available on CoinTok, including cards and cryptocurrencies. All prices are displayed before you complete your order.
Yes. If there is a problem with an order and its Coins or included gift are not delivered correctly, we review the case and offer a solution or refund as appropriate.
Yes. If you have any issue or question about your order, contact the CoinTok support team and we will help you resolve it as soon as possible.